Products are manufactured after each order, and cannot be cancelled/ exchanged/ refunded after crafting has started Depending on how the product is measured, there may be errors size (Error range: +-0.5cm) Due to the properties of the Jewelry product, weight error may be occurred Depending on the brightness and resolution of your PC/mobile. Weight may differ by product as this is handmade product If orders cannot be satisfied due to lack of material supply or crafting is impossible, customers may be informed of order cancellation. Customers will get a refund in the method of their original payment Due to the crafting process, ceramic products can contain finishing touches, firm enamel, surface curving, black spots, peeling, scratches, etc. Product return and refunds due to these flaws are unavailable Since the products are custom orders, exchange/refunds due to change of customer’s personal mind, mistakes, etc. are not available. Products removed from packaging and used products cannot be exchanged/refunded Minimal scratches, ceramic color, tone, sizes, etc. Are not reasonable causes for exchange/refunds Defective products can be refunded according to the Consumer dispute resolution standards Return shipping costs: Korea Pits collectible freight 5,200KRW/2600KRW for advance payment Warranty period for 6 months. A/S causing from customer disregard or material characteristics may result in charges. A/S fees are set by company guidelines. Warranty agreement must be presented with A/S inquiry to receive services. Repair receipt must be submitted to obtain products after A/S